Privacy policy

```html

.vinalom-policy { --brand: #3B5D50; --brand-dark: #2E493F; --brand-light: #EEF3F1; --text: #26332E; --muted: #66736E; --border: #DCE4E0; --white: #FFFFFF; max-width: 900px; margin: 0 auto; padding: 20px; font-family: Arial, Helvetica, sans-serif; color: var(--text); line-height: 1.7; box-sizing: border-box; } .vinalom-policy * { box-sizing: border-box; } .vinalom-hero { background: linear-gradient(135deg, var(--brand), var(--brand-dark)); color: var(--white); padding: 48px 35px; border-radius: 18px; margin-bottom: 32px; text-align: center; } .vinalom-hero-icon { width: 58px; height: 58px; margin: 0 auto 18px; border-radius: 50%; background: rgba(255,255,255,0.14); display: flex; align-items: center; justify-content: center; font-size: 27px; } .vinalom-hero h1 { margin: 0 0 10px; font-size: 34px; line-height: 1.2; font-weight: 700; color: #FFFFFF; } .vinalom-hero p { margin: 0; font-size: 15px; opacity: 0.92; color: #FFFFFF; } .vinalom-intro { background: var(--brand-light); border-left: 4px solid var(--brand); padding: 20px 22px; border-radius: 10px; margin-bottom: 30px; } .vinalom-intro p { margin: 0; } .vinalom-section { padding: 0 0 28px; margin-bottom: 28px; border-bottom: 1px solid var(--border); } .vinalom-section:last-of-type { border-bottom: none; } .vinalom-section h2 { color: var(--brand); font-size: 22px; line-height: 1.3; margin: 0 0 13px; font-weight: 700; } .vinalom-section p { margin: 0 0 12px; } .vinalom-section ul { margin: 10px 0 15px; padding-left: 22px; } .vinalom-section li { margin-bottom: 8px; } .vinalom-highlight { background: #F7F9F8; border: 1px solid var(--border); border-radius: 12px; padding: 20px; margin: 18px 0; } .vinalom-highlight strong { color: var(--brand); } .vinalom-contact { background: var(--brand-light); border-radius: 15px; padding: 28px; margin-top: 10px; } .vinalom-contact h2 { color: var(--brand); margin-top: 0; } .vinalom-contact p { margin: 7px 0; } .vinalom-contact a { color: var(--brand); font-weight: 600; text-decoration: none; } .vinalom-contact a:hover { text-decoration: underline; } .vinalom-footer { text-align: center; padding: 25px 10px 10px; color: var(--muted); font-size: 13px; } @media (max-width: 600px) { .vinalom-policy { padding: 12px; } .vinalom-hero { padding: 35px 20px; border-radius: 14px; } .vinalom-hero h1 { font-size: 28px; } .vinalom-section h2 { font-size: 20px; } .vinalom-contact, .vinalom-highlight, .vinalom-intro { padding: 18px; } }
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Privacy Policy

Your privacy and personal information matter to us

At Vinalom, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, or contacting us.

1. About This Privacy Policy

This Privacy Policy explains how Vinalom collects, uses, stores and protects personal information when you visit or use our website, purchase products, or communicate with us.

Vinalom is responsible for the personal information processed in connection with our website and services.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with Vinalom, we may collect the following categories of information:

  • Your name and contact details.
  • Billing and delivery addresses.
  • Email address and telephone number.
  • Order and purchase information.
  • Payment and transaction-related information.
  • Customer service communications.
  • Information you provide when submitting forms or contacting us.
  • Technical information such as IP address, browser type, device information and website usage data.
  • Cookie and similar technology information.

Payment card details may be processed directly by our payment service providers. We generally do not store complete payment card information on our own systems.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil your orders.
  • Process payments and refunds.
  • Arrange delivery of your purchases.
  • Provide customer support.
  • Respond to enquiries and requests.
  • Manage returns, refunds and complaints.
  • Maintain and improve our website and services.
  • Prevent fraud, misuse and security threats.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where permitted and where required, with your consent.

4. Legal Basis for Processing

Where UK data protection law requires a lawful basis for processing, we may rely on one or more of the following:

  • Contract: to process and fulfil your order.
  • Legal obligation: where processing is required by law.
  • Legitimate interests: to operate, secure and improve our business and services.
  • Consent: where you have given consent for a particular use of your information.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.

5. Payment Information

Payments made through our website may be handled by trusted third-party payment processors.

These providers may collect and process payment information according to their own privacy policies and security procedures.

Vinalom does not intentionally retain complete payment card numbers or security codes after a transaction.

6. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business and provide services to you.

These may include:

  • Payment processing providers.
  • Delivery and shipping providers.
  • Website hosting and technical service providers.
  • Analytics and website performance providers.
  • Customer service providers.
  • Professional advisers where necessary.
  • Government, regulatory or law-enforcement authorities where legally required.

We do not sell your personal information to third parties.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve your shopping experience.

Depending on the type of cookie, you may be able to control or refuse certain cookies through your browser or our cookie settings.

For more information, please refer to our Cookies Policy.

8. Marketing Communications

Where permitted by law, we may send information about products, promotions or services that may be relevant to you.

Where consent is required, we will ask for your consent before sending marketing communications.