1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item should be in its original condition.
• The item should be returned with its original packaging, accessories, manuals and other included materials where reasonably possible.
• The item must not have been unnecessarily damaged, altered or misused.
• You should provide your order number or other reasonable proof of purchase.

We understand that customers may need to inspect products after delivery. Your statutory rights are not affected by this policy.

2. Free Return Shipping

Please contact us before sending an item back so that we can provide the appropriate return instructions.

We do not recommend sending a return to an address without first receiving return instructions from our customer service team.

3. No Restocking Fees

Vinalom does not charge restocking fees for eligible returns.

We will not deduct an administrative or restocking charge simply because you return an eligible product.

4. Change-of-Mind Returns

If you change your mind about an online purchase, UK consumer law generally provides a 14-day cancellation period for distance contracts, subject to applicable legal exceptions.

Customers normally have a further 14 days to return the goods after notifying the trader of cancellation.

In addition to these statutory rights, Vinalom offers a 30-day return window for eligible products.

Where an item is returned under the statutory cancellation right, the product should be handled only as reasonably necessary to establish its nature, characteristics and functionality. Where permitted by law, deductions may apply if the value of the goods has been diminished by handling beyond what would be allowed in a shop.

5. Faulty, Damaged or Incorrect Items

If your item:

• Arrives damaged;
• Is faulty;
• Is not as described;
• Is the wrong product; or
• Does not meet the required standards;

Please contact us as soon as possible.

Depending on the circumstances and your legal rights, you may be entitled to a repair, replacement, price reduction or refund.

UK consumer law provides protections for goods that are not of satisfactory quality, are not fit for purpose or are not as described. Nothing in this policy excludes or restricts those statutory rights.

If your order arrives damaged or incorrect, please contact us before returning it and, where possible, provide photographs of the item and packaging to help us resolve the issue quickly.

6. How to Request a Return

To request a return, please contact us with:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return, where applicable
• Photos or other information if the item is damaged, faulty or incorrect

We will provide the appropriate return instructions after reviewing your request.

7. Refunds

Once your returned item has been received and checked, we will process any applicable refund.

Refunds will normally be issued to the original payment method used for the purchase.

For statutory cancellations, UK rules generally require refunds without undue delay and within the applicable legal timeframe. Standard original delivery charges may also need to be refunded where applicable.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

8. No Final-Sale Restrictions

Any promotional, discounted or sale item remains subject to applicable UK consumer protection laws. A business cannot remove a customer's legal rights simply by describing an item as "final sale."

9. Items That May Have Special Return Rules

Certain products may be subject to legal exceptions or special conditions, including products that are personalised, made to a customer's specification, or sealed products that cannot be returned for health or hygiene reasons once unsealed.

Where a legal exception applies, we will provide the relevant information before or at the time of purchase.

10. Returns and Consumer Rights

This policy is intended to work alongside, not replace, your rights under applicable UK consumer protection legislation.

Nothing in this policy is intended to exclude, restrict or otherwise limit any statutory rights that cannot legally be excluded or restricted.