Terms of service
```html
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Please read these terms carefully before using Vinalom
These Terms of Service govern your use of the Vinalom website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these terms, subject to your statutory rights under applicable UK law.
1. About Vinalom
Vinalom operates an online retail store serving customers in the United Kingdom.
Our contact details are:
Vinalom
6 St Andrews Way
Bow, London
E3 3PA
United Kingdom
Email: Contact@Vinalom.com
Phone: +44 7481 741123
2. Using Our Website
You agree to use our website lawfully and responsibly and not to:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems.
- Interfere with the operation or security of the website.
- Upload or transmit malicious software or harmful content.
- Use automated methods to access or collect information in a way that could damage or disrupt our services.
We reserve the right to restrict access to our website where reasonably necessary to protect our customers, business or systems.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.
However, colours, dimensions, packaging and other visual details may vary slightly from images displayed on different devices.
We reserve the right to correct genuine errors or inaccuracies in product information where necessary.
4. Prices and Availability
Product prices are displayed on our website and may be changed from time to time.
We make reasonable efforts to display accurate availability information, but products may occasionally become unavailable.
If a product becomes unavailable after you place an order, we will contact you and provide an appropriate solution, which may include a refund.
5. Orders and Contract Formation
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you should receive an acknowledgement confirming that we have received your order. This acknowledgement does not necessarily mean that your order has been accepted.
A contract may be formed when we confirm acceptance of your order or dispatch the products, depending on the circumstances.
We reserve the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, significant pricing errors, product unavailability or other legitimate reasons.
6. Payment
Payment must be made using the payment methods available at checkout.
Payment information may be processed securely by third-party payment providers.
If a payment is declined or cannot be verified, we may be unable to fulfil the order until valid payment has been received.
7. Shipping and Delivery
Estimated delivery: 3–4 business days
Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control.
For more information, please refer to our Shipping Information page.
8. Returns and Refunds
We offer a 30-day return window for eligible purchases.
- Free return shipping is provided for eligible returns.
- No restocking fee is charged.
- We do not use a final-sale policy to remove statutory consumer rights.
Your rights under applicable UK consumer protection legislation remain unaffected.
Please refer to our Return & Refund Policy for complete information about cancellations, returns, faulty products and refunds.
9. Faulty or Misdescribed Products
Nothing in these Terms of Service affects your statutory rights if a product is faulty, damaged, not fit for purpose, or not as described.
Depending on the circumstances and applicable law, you may have rights to a repair, replacement, price reduction or refund.
10. Intellectual Property
Unless otherwise stated, the content of the Vinalom website, including text, graphics, logos, images, design elements and other materials, is owned by or licensed to Vinalom.
You may not reproduce, copy, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
11. Third-Party Services and Links
Our website may use third-party services, including payment, delivery, analytics and technology providers.
We may also provide links to third-party websites. These websites operate independently and may have their own terms and privacy policies.
We are not responsible for the content, availability or privacy practices of third-party websites.
12. Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
Temporary interruptions may occur due to maintenance, technical problems, security issues or circumstances beyond our reasonable control.
13. Limitation of Liability
Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under UK law.
Subject to applicable law, Vinalom will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
These terms do not affect your statutory consumer rights.